Limousine Rental FAQ: Important Information Before You Book

At both DFW Airport and Dallas Love Field, your chauffeur will meet you inside the terminal as you exit the secure area from your arriving gate. Look for a professional chauffeur holding a sign with your name clearly displayed.

If you do not see your chauffeur, please call our dispatch office immediately at (888) 304-0626 for assistance.⚠️ Please note: Failure to contact us will result in a full charge as a no-show.
Additional Tips:

• DFW Terminal Layout: Chauffeurs meet near baggage claim at each terminal’s designated exit point.
• Love Field Meeting Point: Just outside the TSA-secure exit, near baggage claim.
• Flight Monitoring: We track your flight in real-time to adjust for early or delayed arrivals.

No not all limousine services are the same. While many companies offer similar vehicles, the quality of service, professionalism of chauffeurs, fleet condition, reliability, and safety standards can vary significantly.

At Goodman Executive Sedan Service, we set ourselves apart by offering:

• Highly trained, professional chauffeurs with years of experience.
• Meticulously maintained, late-model luxury vehicles, including sedans, SUVs, sprinters, and coach buses.
• On-time guarantee with real-time flight tracking and traffic monitoring.
• Personalized service tailored to executives, private aviation clients, weddings, and more.
• 24/7 live dispatch support to ensure your experience is seamless.

When it comes to premium ground transportation, details matter and we never cut corners.

We recommend placing your reservation at least 24 to 48 hours in advance to ensure vehicle availability and proper scheduling.

However, for large group transportation, special events, or private aviation pickups, we suggest booking as early as possible ideally 1 to 2 weeks in advance especially during peak seasons, holidays, or weekends.

Need last-minute service? Call us directly at (888) 304-0626 we’ll do our best to accommodate you based on current availability.

Yes we provide 24/7 service, including early morning and late-night reservations.

Whether you need a 3:00 AM airport pickup, late-night event transportation, or after-hours private aviation service, our professional chauffeurs are available around the clock.

To ensure availability for off-hour requests, we recommend booking at least 24 hours in advance. For urgent or last-minute needs, please call us directly at (888) 304-0626.


BOOK ONLINE

Our cancellation policy varies based on the type of vehicle reserved:

• Sedans & SUVs: Cancellations must be made at least 48 hours in advance to avoid charges.
• Sprinters (Executive, Limo, Jet/CEO): Require 7 days' notice for cancellation without penalty.
• Mini Buses & Motor Coaches: Must be cancelled at least 14 days in advance to avoid full charges.

Cancellations made after these windows may result in partial or full charges, depending on the circumstances.
To cancel or modify a reservation, please call us at (888) 304-0626 as soon as possible.

Deposits are non-refundable

Yes, a deposit is required to confirm your reservation:

• Sedans & SUVs: A credit card is required to hold the booking, but no deposit is charged unless otherwise noted.
• Sprinters, Mini Buses, and Motor Coaches: A non-refundable deposit is typically required at the time of booking. The amount may vary depending on the vehicle type and trip details.
• Large or custom events: A signed agreement and deposit may be required to secure the date and vehicle(s).

Final payment is typically due prior to the service date or according to your agreement terms. For corporate accounts, net-30 terms may apply with an approved PO.

To confirm your reservation and review payment details, please contact our office at (888) 304-0626.

You will automatically receive a detailed receipt by email after your trip is completed and payment is processed.
If you need another copy or a custom receipt for business or expense reporting, you can:

• Email us at info@goodmansedan.com
• Call our office at (888) 304-0626
• Or request it through your online account or booking confirmation link, if applicable.

Receipts include trip details, vehicle type, date, time, pickup/drop-off locations, and total charges.

LOG INTO ACCOUNT

Email or Cell Phone number

Yes we offer both corporate and personal accounts to simplify billing, streamline reservations, and provide priority service.

✅ Corporate Accounts

• Consolidated monthly billing with detailed trip reports
• Priority reservations and 24/7 support
• Dedicated account manager
• Net 30 terms available with approved credit and PO
• Custom travel solutions for executives, clients, and teams

✅ Personal Accounts

• Store payment methods for faster booking
• Access to reservation history and receipts
• Perfect for frequent travelers, families, and special events

To set up an account or learn more, contact us at (888) 304-0626 or visit our website to apply.

Yes, we do offer point-to-point transfers, but for most special events, a minimum hourly rental is typically required.
This structure offers several key advantages:

• ✅ Same vehicle and chauffeur remain with you throughout your service
• ✅ Leave belongings securely in the vehicle
• ✅ Unlimited stops and flexibility use the chauffeur as directed
• ✅ Peace of mind knowing your transportation is ready when you are

Hourly service is ideal for concerts, weddings, galas, sporting events, and nights out, ensuring a seamless and stress-free experience from start to finish.

For specific pricing and vehicle availability, please contact us at (888) 304-0626.

Yes, we offer point-to-point transportation for pick-up and drop-off only. This service is perfect if you don’t require hourly rental or waiting time.
Please note:

• Point-to-point service rates apply and vary based on distance and vehicle type.
• For special events, hourly minimums often provide more flexibility and convenience.
• Your chauffeur will be punctual and professional, ensuring a smooth and timely ride.

Contact us at (888) 304-0626 to get a custom quote and confirm availability for your specific trip.

Our luxury fleet is thoughtfully equipped to ensure your comfort, convenience, and safety, including:

• Bottled water for every passenger
• Complimentary Wi-Fi to stay connected on the go
• Phone chargers and USB ports for all device types
• Climate control with personalized temperature settings
• Leather seating and spacious legroom for ultimate comfort
• Tinted windows for privacy
• Bluetooth audio and premium sound systems
• Sanitized interiors cleaned thoroughly before each trip
• Optional refreshments and snacks upon request (additional fees may apply)

For special requests or custom amenities, please contact us at (888) 304-0626.

We do not typically require a separate damage or cleaning deposit for standard reservations.

However, for special events, large groups, or extended rentals, we may request a security deposit to cover potential damages or excessive cleaning needs. This will be discussed at the time of booking and clearly outlined in your agreement.

Please note that cleaning or damage charges may be applied if excessive cleaning is required or if damage occurs during your rental.

Our vehicles are maintained to the highest standards, and we appreciate your cooperation in treating them with care.
If you have questions about deposits or policies, please call us at (888) 304-0626.

No, smoking is strictly prohibited in all our vehicles to ensure a clean, comfortable, and healthy environment for all passengers.

If evidence of smoking is found, cleaning fees and/or damage charges may apply.

We appreciate your understanding and cooperation in helping us maintain the highest standards of service.
For any questions, please call us at (888) 304-0626.